7 Critical Questions When Selecting Telehealth for Primary & Speciality Care

Apr. 10, 2020


Author: Mike Milligan - President, Legato Healthcare Marketing

Telehealth, in particular for primary and specialty care, has quickly become a critical tool in caring for patients while keeping providers and staff safe as the COVID-19 pandemic quickly evolves. The recent telehealth waivers now make it possible to provide virtual primary care encounters through a variety of patient-provider communication portals


If you’re like most rural organizations, you’ve thought of this, you’re in the beginning stages, or you’ve developed a quick-fix approach to get you by. You may have even selected a telehealth platform. There are many out there, some even offering upfront services for free. But as you’re in crisis mode, you may soon discover that selecting a telehealth platform – although important – is simply one of the many steps and issues to address, and address immediately. Here are some other questions to consider:

  1. Are we aware and current of all the methods of retaining revenue, as well the latest on waivers and coding?
  2. Are we eligible to receive full-funding for telehealth services and devices through the Federal Communications Commission (FCC) COVID-19 Telehealth Program?
  3. Are we equipped to train providers of proper use, etiquette and protocol?
  4. Can we properly assess and evaluate software options?
  5. Are we able to integrate with our electronic medical record as needed?
  6. Can we readily readapt workflow and coordinate with billing?
  7. Do we have the communication tools in place for providers, patients and the community?
DocOutsideTheBox.com, This is where we come in.

A service of Legato, DocOutsideTheBox is derived from a 10-year strategic partnership with Valis Inc., a leading telehealth advisor in the rural health industry. The concept is simple: we evaluate your individual situation and recommend a customized telehealth solution for primary care that includes software selection, regulatory compliance, provider education, EMR integration and more. In terms of software selection, one of the first pieces of the telehealth puzzle, we have already vetted a number of technology options, and we will compare these for you along with other suggestions you may have, to land on the best solution for you and your organization. But even more than finding the right technology solution is the turnkey implementation, which is where the real work begins. Our team is ready and equipped to manage the process for you from start to finish and provide all of the customized communications you need to share the news of this service internally, and with existing and prospective patients.

We invite you to learn more of the program highlights and details on our website here.

In the meantime, as demand is high, I encourage you to schedule a no-obligation, 30-minute session to learn more now. Upon scheduling, you’ll receive an email with a questionnaire to complete before our call. Please email me at mikem@golegato.com and we’ll find a time (evenings and weekends work too).  We understand the importance of moving quickly.